Les Clefs d’Or USA

We are Les Clefs d’Or USA, the American chapter of the prestigious Union Internationale des Concierges d’Hôtels (UICH) Les Clefs d’Or, the international association of professional hotel concierges. The crossed golden keys we wear on our lapels are more than just a symbol; they represent our unwavering commitment to providing unparalleled service and crafting unforgettable experiences for every guest we serve across the United States. Our existence is rooted in the belief that travel should be seamless and enriching. We strive to be the ultimate resource for our guests, anticipating their needs and exceeding their expectations with grace, efficiency, and genuine care. Our comprehensive knowledge of our cities and regions allows us to offer insightful recommendations and unlock access to exclusive experiences, from securing coveted restaurant reservations and theatre tickets to arranging bespoke travel itineraries and revealing hidden local gems. Membership in Les Clefs d’Or USA is not easily attained. It signifies that a concierge has reached the pinnacle of their profession, demonstrating exceptional skills, unwavering ethical conduct, and an encyclopedic knowledge of their locale. Our rigorous application process ensures that only the most qualified and dedicated individuals earn the privilege of wearing the golden keys. This includes years of experience as a hotel lobby concierge, comprehensive examinations, and endorsements from existing members. As part of the UICH Les Clefs d’Or, we are connected to an extensive global network of fellow concierges spanning over 80 countries and 530 destinations. This international fraternity enables us to extend our service beyond our immediate locations, connecting guests with trusted colleagues around the world, ensuring seamless support wherever their travels take them. We are committed to the continuous professional development of our members. Through ongoing educational opportunities, the sharing of best practices, and national and regional meetings, we ensure that our members remain at the forefront of the hospitality industry. This dedication to growth allows us to anticipate and adapt to the evolving needs of today's travelers. Integrity and discretion are the cornerstones of our profession. We adhere to a strict code of ethics, ensuring that all interactions with guests and relationships with suppliers are conducted with the utmost professionalism and transparency. We also believe in nurturing the next generation of concierge talent, mentoring aspiring professionals and upholding the traditions of our esteemed profession. Our mission is simple: to make the impossible possible, transforming every stay into a truly memorable and effortless experience. When you see the golden keys of Les Clefs d’Or, know that you are in the hands of a trusted expert, dedicated to the art of hospitality.