Based in World
We are Les Clefs d’Or USA, the official national section of the Union Internationale des Concierges d’Hôtels (UICH) Les Clefs d’Or, the world’s most respected association of hotel concierges. The crossed golden keys we wear on our lapels are more than just a symbol; they represent our unwavering commitment to providing unparalleled service and crafting unforgettable experiences for every guest we serve across the United States. Our foundation is built on the motto "In Service through Friendship," reflecting our dedication to a global network rooted in trust, collaboration, and a relentless pursuit of exceeding guest expectations. Becoming a member of Les Clefs d’Or USA is a significant achievement, signifying that a concierge has reached the highest levels of professional expertise, ethical conduct, and in-depth local knowledge. We believe in uncompromising service standards. Les Clefs d’Or concierges are known for their ability to anticipate needs and fulfill requests with grace, efficiency, and resourcefulness. Our comprehensive knowledge of our cities and regions allows us to offer insightful recommendations and access to exclusive experiences. From securing coveted restaurant reservations and theatre tickets to arranging bespoke travel plans and uncovering unique local attractions, we are dedicated to making every moment special. The path to becoming a member of Les Clefs d’Or USA is rigorous. Candidates must possess several years of experience as a hotel lobby concierge, demonstrate exceptional professional skills, pass thorough examinations, and be sponsored by current members. This ensures that only the most qualified and dedicated professionals earn the privilege of wearing the golden keys. As part of the UICH Les Clefs d’Or, our members benefit from an extensive international network of fellow concierges spanning over 80 countries and 530 destinations. This global community enables us to assist guests not only in our own locations but also by connecting them with trusted colleagues around the world, ensuring seamless service wherever their journeys take them. We are committed to the continuous professional development of our members. Through educational opportunities, the sharing of best practices, and staying informed about the latest trends in hospitality and guest service, we ensure our members remain at the forefront of the industry. Our national and regional meetings provide valuable platforms for learning and networking. Integrity and discretion are at the heart of our profession. Les Clefs d’Or members adhere to a strict code of ethics, ensuring that all guest interactions and supplier relationships are conducted with the utmost professionalism and transparency. We are dedicated to mentoring aspiring concierges and preserving the traditions and standards of our esteemed profession for future generations. We encourage and support those who demonstrate the passion and dedication required to become a Clefs d’Or concierge. When you see a concierge wearing the golden keys of Les Clefs d’Or, you can be confident that you are in the hands of a highly skilled, knowledgeable, and exceptionally well-connected professional. Our mission is simple: to make the impossible possible for our guests, transforming their stay into a truly memorable and effortless experience. Les Clefs d’Or USA represents the pinnacle of concierge service, dedicated to the art of hospitality. We are your key to everything.
